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eCommerce Digital Marketing Leader - Catalog Exper
Job Opportunity at
Bell Falls Search & Consulting
Posted on Aug 30
Chagrin Falls, OH
Our client, a family owned and operated, specialty B2C eCommerce company, is looking for an experienced, data-driven and hands-on marketing leader to join their growing team. This individual must have print catalog experience including but not limited to catalog production, circulation strategies, and merchandising.
Our client is seeking an energetic
eCommerce Digital Marketing Leader
to head the strategic development, testing, and optimization of their
programs, develop standards and procedures for successful digital and traditional marketing campaigns and initiatives, work closely with and manage directly a team of multi-channel marketing experts and work continuously towards company goals - increasing the number of customers and lifetime value of their brand.
eCommerce Digital Marketing Leader
will be responsible for growing our client's multi-channel business through strategic direct marketing efforts. The best candidate will have the dual ability and motivation to optimize the fundamentals of direct marketing activities, AND be adept at testing, leveraging, and capitalizing on trending marketing tools to anticipate what’s around the corner – a true hands-on manager and strategic leader. In this role you will manage a small team of digital marketing specialists, creative talent, and external vendors to achieve the acquisition and retention goals on behalf of our client.
The key component to this opportunity is direct experience in merchandising and catalog production / circulation.
Highly motivated and organized, this marketing leader is skilled at engaging people in teamwork, driving quality output, and empowering people to think in new ways and contribute ideas. Key responsibilities will involve establishing disciplines and standards, building a team prepared to accomplish new kinds of work, and collaborating with high performing peers running our other departments.
Own the production, cost management, targeted circulation and co-mailing strategies, and merchandising for our client's periodic product catalog(s).
Plan, manage, and execute new customer acquisition campaigns across key acquisition channels (SEO/SEM, re-targeting, social, mobile, email, direct mail, lead gen, etc.) from idea through execution, including determining the optimal creative, channel mix, and budget allocation
Be the steward and manager of customer analysis - segment customers into meaningful and actionable cohorts
Develop the vision, data-driven strategy, and tactics for how we use key advertising channels (including referrals, email, social, content, search, direct mail and catalog) to drive growth from both first-time purchasers, as well as our most loyal VIPs
Create, execute, and continually optimize a customer life-cycle marketing strategy to drive repeat sales and build loyalty
Perform marketing performance analyses, conduct A/B and multivariate tests, establish reporting infrastructure, track, analyze performance, and communicate results
Thoroughly communicate all marketing results and customer behavior in non-marketing-speak to the marketing, creative, merchandising, and finance teams. Teach merchants how customers truly behave and respond and coach them on what works and what doesn’t
Manage financial objectives, budgets, performance metrics that result in increased LTV
Identify, establish, and maintain agency relationships to meet marketing goals
Business Goals and Results
Collaborates with the CEO & COO in developing, executing, and managing the short and long term goals of the strategic plan
Manages financial objectives, budgets, performance, and productivity metrics that result in improved earnings growth and return on investment
Establishes and oversees all activities of the marketing department, including demand planning, catalog circulation and analysis, web traffic development, web conversion optimization, customer file management, customer reactivation, and customer acquisition.
Responsible for determining and monitoring KPIs
Introduces continuous improvement programs and strengthens operational capabilities as the company grows Leadership
Builds strong relationships with all departments and drives a culture of service throughout the organization
Motivates and gains buy-in from the team during times of change
Plans, assigns, oversees workflow; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems
Builds strong, productive, and engaged teams
Collaborates with company resources to create effective training programs
Responsible for developing clear job descriptions, measurable performance objectives, regular opportunities for feedback and performance conversations, and action plans for career development
Communicates a compelling and inspired vision that inspires and motivates entire units/organizations
Genuinely cares about people and showing interest in employees’ work and non-work experiences; being available and ready to help; engaging with real empathy about the joys and pains of others.
Strategic Resources and Projects
Negotiates key contracts and manages vendor relationships
Defines and manages key projects such as upgrading and/or switching eCommerce platforms
Applies knowledge to improve and expand policies, practices, trends, and integration of information/data
Collaborates with leadership team for consistent decision making across the enterprise
Brings rigorous logic and methods to solve difficult problems with effective solutions and looks beyond the obvious, willingly challenges the status quo
10+ years of direct marketing experience at companies in the $30-50MM sales range;
catalog experience required
Proven ability to effectively grow a multi-channel business through low cost new customer acquisition
Proven ability to effectively hire, motivate, develop, and manage a team of 8+ people
Proven ability to effectively create, manage, execute, and report on direct marketing activities, including catalog, email, SEO, PPC, mobile, social networking, etc.
Hands-on experience with a marketing cloud or email service provider platform
Strong analytical skills, including advanced Excel skills, with the proven ability to scrutinize large amounts of data and turn it into actionable initiatives (including both quantitative and qualitative data)
Competency in basic analysis tools – Excel, Google Analytics, Database query tools, etc.
Familiarity with testing methodology and desire to drive results through analytics
Strong project management and continuous improvement skills
Metrics driven mindset with experience managing P&L
Proven ability to quickly adapt and drive the right results using data
Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership
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